Mandarin-Speaking Customer Support Specialist - On-site KL

CB Talents SP; Sungai Petani; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents SP in Malaysia is seeking Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur. You will handle inquiries about orders, delivery, payment, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates or candidates with customer support experience are welcome. On-site role requires strong communication, a willingness to learn, and the ability to work in a fast-paced international support setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking and listening.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, payment information, and product pre-orders.
• Answer questions related to order status, changes, and delivery timeframes.
• Maintain knowledge of client-supported products and record customer information accurately in internal systems.
• Follow training, procedures and quality guidelines in every interaction.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor's degree

Diploma

Tools

Smartphones/tablets/PCs

Job description

CB Talents SP in Malaysia is seeking Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur. You will handle inquiries about orders, delivery, payment, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates or candidates with customer support experience are welcome. On-site role requires strong communication, a willingness to learn, and the ability to work in a fast-paced international support setting.