Mandarin Tech Support Specialist — Onsite Kuala Lumpur

CB Talents SP; Seri Kembangan; Sur place; MYR 27 900 - 46 872; Plein temps

Résumé du poste

CB Talents SP is seeking Mandarin-speaking Customer Service Specialists to provide Mandarin support for orders, delivery, payment, product information, pre-orders, and general questions, while using English in a professional environment. On-site in Kuala Lumpur, Malaysia.

The role welcomes fresh graduates; experience in call centers is advantageous. Candidates should have Mandarin (C1) and English (B2), a relevant degree or diploma, and a willingness to learn technology.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast‑paced and high‑demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsabilités

• Provide customer service support for inquiries related to post‑order issues, delivery updates, payment information, product pre‑orders, product pre‑screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high‑quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client‑supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Connaissances

Mandarin proficiency

English proficiency

Communication skills

Curiosity about technology

Analytical thinking

Time management

Formation

Bachelor's/Diploma

Outils

CRM software

Description du poste

CB Talents SP is seeking Mandarin-speaking Customer Service Specialists to provide Mandarin support for orders, delivery, payment, product information, pre-orders, and general questions, while using English in a professional environment. On-site in Kuala Lumpur, Malaysia.

The role welcomes fresh graduates; experience in call centers is advantageous. Candidates should have Mandarin (C1) and English (B2), a relevant degree or diploma, and a willingness to learn technology.