Mandarin Customer Support Specialist – On-site KL

CB Talents; Sabah; On-site; MYR 27,000 - 40,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, and pre-orders, mainly in Mandarin with English support in a professional environment.

Open to candidates with customer support experience or fresh graduates with relevant backgrounds, eager to learn and grow in a fast-paced international support setting. On-site work in Kuala Lumpur, Malaysia is required.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Customer service mindset

Problem solving

Education

Bachelor's Degree / Diploma or equivalent

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, and pre-orders, mainly in Mandarin with English support in a professional environment.

Open to candidates with customer support experience or fresh graduates with relevant backgrounds, eager to learn and grow in a fast-paced international support setting. On-site work in Kuala Lumpur, Malaysia is required.