Mandarin On-Site Customer Support Specialist - KL

CB Talents

Shah Alam

On-site

MYR 47,000 - 60,000

Full time

14 days+

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Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for orders, delivery, payment, product information, pre-orders, and general questions, using Mandarin primarily and English in a professional environment. Fresh graduates are welcome.

Call center experience is not mandatory but an advantage. Work on-site in Kuala Lumpur.

Qualifications

Mandarin at C1 level and English at B2 level required.
Bachelor's Degree, Diploma, or equivalent.
Minimum 6 months customer support experience preferred.
Fresh graduates with relevant degree/diploma are encouraged to apply.
Technical troubleshooting experience is an advantage.
Familiar with mobile, tablets, PCs, or laptops.

Responsibilities

Provide customer service for post-order, delivery, payment, and product inquiries.
Answer questions on order status, changes, and delivery timelines.
Deliver professional interactions aligned with client service standards.
Meet standards for call quality, audits, and customer satisfaction.
Develop and maintain knowledge of client-supported products.
Record customer information accurately in internal systems.
Follow training and quality guidelines in every interaction.
Stay informed about client products, services, and strengths.