Mandarin Tech Support Specialist - On-site in KL

CB Talents; Cyberjaya; On-site; MYR 28,000 - 47,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will support customers on orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates or candidates with customer service experience are encouraged to apply. On-site work in Kuala Lumpur, Malaysia is required, with a focus on strong communication, curiosity about technology, and a coachable mindset.

Qualifications

• Mandarin (C1) proficiency required.
• English proficiency at B2 level.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply.
• Strong communication and willingness to learn.
• Familiarity with mobile devices and tech.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Communication skills

Technical troubleshooting

Education

Bachelor's or Diploma degree

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will support customers on orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates or candidates with customer service experience are encouraged to apply. On-site work in Kuala Lumpur, Malaysia is required, with a focus on strong communication, curiosity about technology, and a coachable mindset.