Mandarin Customer Support Specialist - On-Site KL

CB Talents; Seri Kembangan; On-site; MYR 33,000 - 50,000; Full time

Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists to support customers in Kuala Lumpur, Malaysia. On-site role focusing on order, delivery, payment, and product information queries, with primary Mandarin communication and English support in a professional setting.

Fresh graduates are welcome; call center experience is a plus but not required. Candidates must be willing to work on-site in Kuala Lumpur, leveraging strong communication and a tech-curious mindset.

Qualifications

• Mandarin at C1 level required; strong English reading/writing/listening/speaking skills (B2).
• Bachelor's degree or Diploma in any discipline; customer service exposure preferred.
• Fresh graduates welcome; technical curiosity and willingness to learn advised.

Responsibilities

• Provide customer support for orders, delivery, payment, product info and pre-orders.
• Handle inquiries; offer accurate information while maintaining professional interactions.
• Record and update customer data in internal systems; adhere to guidelines.
• Aim for high call quality, satisfaction, and ongoing service improvements.

Skills

Mandarin C1

English B2

Customer service

Education

Bachelor's degree or Diploma

Tools

CRM software

Job description

CB Talents is seeking Mandarin-speaking Customer Service Specialists to support customers in Kuala Lumpur, Malaysia. On-site role focusing on order, delivery, payment, and product information queries, with primary Mandarin communication and English support in a professional setting.

Fresh graduates are welcome; call center experience is a plus but not required. Candidates must be willing to work on-site in Kuala Lumpur, leveraging strong communication and a tech-curious mindset.