Mandarin-Speaking Logistics Customer Service Lead

Polymorph Recruitment; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Port Klang is seeking a Customer Service Assistant Manager to support the Customer Service Manager in overseeing daily operations. The ideal candidate will have at least 5 years of experience in logistics or customer service, strong communication and problem-solving skills, and the ability to manage client expectations. The role includes handling inquiries, coordinating services with internal departments, and maintaining client relationships. Competitive salary and benefits offered.

Benefits

Annual Leave

Bonus

EPF, SOCSO, EIS Contributions

Qualifications

• Minimum 5 years of experience in logistics, freight forwarding, or customer service.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to multitask and manage client expectations under pressure.

Responsibilities

• Support the Customer Service Manager in overseeing daily customer service and logistics operations.
• Handle client inquiries, service issues, and shipment updates promptly and professionally.
• Coordinate with internal departments to ensure timely and accurate delivery of services.
• Build and maintain strong relationships with key customers.
• Assist in developing and implementing service improvement plans.
• Prepare reports on customer service performance.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Multitasking abilities

Proficiency in Mandarin

Job description

A logistics company in Port Klang is seeking a Customer Service Assistant Manager to support the Customer Service Manager in overseeing daily operations. The ideal candidate will have at least 5 years of experience in logistics or customer service, strong communication and problem-solving skills, and the ability to manage client expectations. The role includes handling inquiries, coordinating services with internal departments, and maintaining client relationships. Competitive salary and benefits offered.