Mandarin-Speaking Customer Support Specialist – On-site KL

CB Talents; Klang City; On-site; MYR 39,000 - 67,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for orders, deliveries, payments, product information, and general inquiries, primarily in Mandarin with professional English used in a work environment.

The role welcomes fresh graduates with relevant education and offers growth in a fast-paced international support setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.

Skills

Mandarin proficiency

English proficiency

Customer support experience

Communication skills

Time management

Multi-tasking

Analytical/problem solving

Education

Bachelor's Degree or Diploma

Tools

CRM systems

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for orders, deliveries, payments, product information, and general inquiries, primarily in Mandarin with professional English used in a work environment.

The role welcomes fresh graduates with relevant education and offers growth in a fast-paced international support setting.