Mandarin-Speaking Customer Support Specialist (KL on-site)

CB Talents; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. The role involves assisting customers with orders, delivery, payments, and product information, primarily in Mandarin with English support in a professional setting.

Open to fresh graduates or those with customer support experience, the candidate should be ready to work on-site and adapt quickly in a fast-paced international environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency (reading, writing, speaking, listening).
• Bachelor's Degree, Diploma, or equivalent in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant education are encouraged to apply.
• Technical troubleshooting familiarity is a plus.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, and product information.
• Handle post-order issues and shipping/delivery questions.
• Answer questions about order status and changes, with professional tone.
• Maintain knowledge of client-supported products and services.
• Accurately record customer information in internal systems.
• Follow training, procedures, and quality guidelines for interactions.
• Deliver high-quality customer interactions and meet call quality standards.
• Prepare for continuous learning and coaching to improve performance.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor's or Diploma

Job description

CB Talents is seeking Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. The role involves assisting customers with orders, delivery, payments, and product information, primarily in Mandarin with English support in a professional setting.

Open to fresh graduates or those with customer support experience, the candidate should be ready to work on-site and adapt quickly in a fast-paced international environment.