Mandarin-Speaking Customer Support Specialist (Onsite KL)

CB Talents; Subang Jaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payments, and product information, communicating mainly in Mandarin with English support in a professional setting.

Open to fresh graduates with relevant degrees or diplomas, and candidates with customer support experience or trouble-shooting aptitude. On-site role with growth opportunities in a fast-paced international environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply.
• Technical troubleshooting experience is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs or laptops.
• Strong curiosity to learn about technology and processes.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, product pre-orders, and general questions.
• Answer questions on order status, changes, and delivery timeframes.
• Deliver professional customer interactions adhering to service standards.
• Meet required call quality and customer satisfaction targets.
• Maintain knowledge of client-supported products and services.
• Accurately record customer information in internal systems.
• Follow training and procedures in every interaction.
• Contribute to service quality and continuous improvement.

Skills

Mandarin proficiency

English proficiency

Communication skills

Tech-savvy

Independent working

Education

Bachelor's Degree or Diploma

6 months customer support experience

Tools

Mobile/PC troubleshooting

Familiar with mobile devices

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payments, and product information, communicating mainly in Mandarin with English support in a professional setting.

Open to fresh graduates with relevant degrees or diplomas, and candidates with customer support experience or trouble-shooting aptitude. On-site role with growth opportunities in a fast-paced international environment.