Mandarin Customer Support Specialist (On-site KL)

CB Talents; Nilai; On-site; MYR 45,000 - 67,000; Full time

Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists to join our client team in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, and product information while primarily communicating in Mandarin and using English in a professional environment.

Fresh graduates are welcome; call center experience is optional but advantageous. The role requires on-site work in Kuala Lumpur and a strong willingness to learn in a fast-paced international support

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Communication skills

Education

Bachelor's degree or diploma

Tools

CRM familiarity

Job description

CB Talents is seeking Mandarin-speaking Customer Service Specialists to join our client team in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, and product information while primarily communicating in Mandarin and using English in a professional environment.

Fresh graduates are welcome; call center experience is optional but advantageous. The role requires on-site work in Kuala Lumpur and a strong willingness to learn in a fast-paced international support