Mandarin-speaking Customer Support Specialist (On-site, KL)

CB Talents

Sabah

On-site

MYR 33,000 - 61,000

Full time

14 days+

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Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. The role requires mainly Mandarin with professional English usage.

Open to fresh graduates with relevant education and to candidates with customer support experience. On-site work in Kuala Lumpur.

Qualifications

Mandarin language (C1) proficiency required.
English language proficiency (B2) reading, writing, speaking, listening.
Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
Minimum 6 months of customer support experience preferred.
Fresh graduates encouraged to apply.
Technical troubleshooting experience is a plus.
Familiarity with mobile devices and PCs is beneficial.

Responsibilities

Provide customer service support for inquiries related to orders, delivery, payment, product pre-orders, and general questions.
Assist customers by answering questions on order status, changes, and delivery timeframes.
Deliver professional interactions meeting client service standards.
Meet standards for call quality, audits, and customer satisfaction.
Maintain knowledge of client-supported products and internal systems.