Mandarin-speaking Customer Support Specialist (On-site KL)

CB Talents; Sungai Buloh; On-site; MYR 50,000 - 73,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, pre-orders, and general questions, mainly in Mandarin with professional English support.

The role welcomes fresh graduates and candidates with customer support experience. On-site in Kuala Lumpur, you will work in a fast-paced, international support environment with coaching to grow your skills.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree or Diploma in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Communication skills

Technical troubleshooting

Education

Bachelor's degree or diploma

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, pre-orders, and general questions, mainly in Mandarin with professional English support.

The role welcomes fresh graduates and candidates with customer support experience. On-site in Kuala Lumpur, you will work in a fast-paced, international support environment with coaching to grow your skills.