Mandarin‑Speaking Customer Support Specialist – On‑site KL

CB Talents

Seri Kembangan

On-site

MYR 24,000 - 36,000

Full time

14 days+

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Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating mainly in Mandarin with English in a professional environment.

Fresh graduates with relevant education or candidates with customer support experience are welcome.

Qualifications

C1 level Mandarin proficiency.
B2 level English proficiency in reading, writing, speaking, and listening.
Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
Minimum 6 months of customer support experience in any industry is preferred.
Fresh graduates with a relevant degree or diploma are encouraged to apply.
Professional or personal experience in technical troubleshooting is an advantage.
Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
Strong curiosity in understanding technology and continuous learning.
Analytical ability to identify, troubleshoot, and resolve customer issues.
Confidence in navigating multiple systems and tools to find accurate solutions.
Ability to work independently in a fast-paced and high-demanding environment.
Professional, calm, and positive attitude when handling pressure.
Openness to feedback, coaching, and continuous improvement.
Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
Assist customers by answering questions related to order status, order changes, and delivery timeframes.
Deliver professional and high-quality customer interactions based on client service standards.
Meet required standards for call quality reports, call audits, and customer satisfaction.
Develop and maintain strong knowledge of client-supported products.
Accurately record customer information and required data in internal systems.
Follow training, operational procedures, and quality guidelines in every customer interaction.
Maintain awareness of the client's products, services, and strengths in the industry.
Contribute to service quality and continuous improvement in customer support operations.