Mandarin Customer Support Specialist – Kuala Lumpur

Cross Border Talents; Shah Alam; On-site; MYR 30,000 - 42,000; Full time

Job summary

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries mainly in Mandarin, with English support in a professional environment, across orders, deliveries, payments, and product information.

Fresh graduates are welcome, and call center experience is not mandatory but an advantage. Candidates must be willing to work on-site in Kuala Lumpur, Malaysia, with strong communication skills and a curiosity about

Qualifications

• Mandarin proficiency at C1 level is required.
• English proficiency at B2 level is required.
• Bachelor's degree or diploma in any discipline is acceptable.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, and product information.
• Assist customers with order status changes and delivery timeframes.
• Maintain high-quality customer interactions and meet call quality standards.
• Record customer information accurately in internal systems.
• Follow training and quality guidelines in every interaction.

Skills

Mandarin C1

English B2

Customer support

Communication

Education

Bachelor's degree

Diploma

Job description

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries mainly in Mandarin, with English support in a professional environment, across orders, deliveries, payments, and product information.

Fresh graduates are welcome, and call center experience is not mandatory but an advantage. Candidates must be willing to work on-site in Kuala Lumpur, Malaysia, with strong communication skills and a curiosity about