Mandarin Customer Experience Specialist (On-site KL)

Cross Border Talents; Cyberjaya; On-site; MYR 29,000 - 54,000; Full time

Job summary

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin with English in a professional environment.

This opportunity welcomes fresh graduates as well as candidates with customer support experience, and requires on-site work in Kuala Lumpur.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking and listening.
• Bachelor's Degree, Diploma or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin (C1)

English (B2)

Customer service experience

Fresh graduates welcome

Education

Bachelor's Degree / Diploma / equivalent

Job description

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin with English in a professional environment.

This opportunity welcomes fresh graduates as well as candidates with customer support experience, and requires on-site work in Kuala Lumpur.