Mandarin Customer Support Specialist - Onsite Kuala Lumpur

Cross Border Talents; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists. The role focuses on handling orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional setting.

The position welcomes fresh graduates and candidates with customer support experience. On-site work in Kuala Lumpur is required, with coaching and a fast-paced international environment offering growth opportunities.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates welcome to apply.
• On-site in Kuala Lumpur, Malaysia.

Responsibilities

• Provide customer service support for inquiries related to orders, deliveries, payments, product information, pre-orders, and general customer questions.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional, high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Analytical thinking

Education

Bachelor's Degree / Diploma or equivalent

Job description

Cross Border Talents in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists. The role focuses on handling orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional setting.

The position welcomes fresh graduates and candidates with customer support experience. On-site work in Kuala Lumpur is required, with coaching and a fast-paced international environment offering growth opportunities.