Mandarin-Speaking Customer Support Specialist - KL

CB Talents SP; Seri Kembangan; On-site; MYR 30,000 - 50,000; Full time

Job summary

CB Talents SP is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, payment, and more, primarily communicating in Mandarin.

The position is open to fresh graduates with relevant backgrounds or those with customer support experience. Candidates should possess strong communication skills and a curiosity about technology, as well as a willingness to learn and improve in a fast-paced environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, and payment information.
• Deliver professional and high-quality customer interactions based on client service standards.
• Accurately record customer information and required data in internal systems.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Customer support experience

Analytical ability

Strong communication skills

Education

Bachelor's Degree or Diploma

Job description

CB Talents SP is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, payment, and more, primarily communicating in Mandarin.

The position is open to fresh graduates with relevant backgrounds or those with customer support experience. Candidates should possess strong communication skills and a curiosity about technology, as well as a willingness to learn and improve in a fast-paced environment.