Mandarin Customer Experience Specialist — Onsite KL

Cross Border Talents; Subang Jaya; On-site; MYR 28,000 - 36,000; Full time

Job summary

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client based in Kuala Lumpur, Malaysia. You will handle customer inquiries related to orders, delivery, payments, and product information, primarily in Mandarin with English support as needed.

Open to fresh graduates or candidates with customer support experience. On-site in Kuala Lumpur, the role offers growth in a fast-paced international support environment and requires strong communication skills and a

Qualifications

• Bachelor's Degree, Diploma, or equivalent qualification required.
• Mandarin C1 level proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Minimum 6 months of customer support experience in any industry preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced and high-demanding environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin

English

Customer support

Technical troubleshooting

Communication skills

Problem solving

Time management

Multitasking

Education

Bachelor's degree

Diploma or equivalent

Job description

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client based in Kuala Lumpur, Malaysia. You will handle customer inquiries related to orders, delivery, payments, and product information, primarily in Mandarin with English support as needed.

Open to fresh graduates or candidates with customer support experience. On-site in Kuala Lumpur, the role offers growth in a fast-paced international support environment and requires strong communication skills and a