Mandarin Customer Support Specialist - On-site KL

Cross Border Talents; Putrajaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, is seeking Mandarin-speaking Customer Service Specialists to handle inquiries about orders, delivery, payment, and product information. You will primarily communicate in Mandarin, with English used professionally in a global environment.

The role welcomes fresh graduates with relevant education or candidates with customer support experience. On-site work in Kuala Lumpur, Malaysia, offers opportunities to learn and grow in a fast-paced international

Qualifications

• C1 level Mandarin proficiency is required.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced and high-demanding environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin

English

Customer service

Education

Bachelor's/Diploma or equivalent

Job description

Cross Border Talents in Kuala Lumpur, Malaysia, is seeking Mandarin-speaking Customer Service Specialists to handle inquiries about orders, delivery, payment, and product information. You will primarily communicate in Mandarin, with English used professionally in a global environment.

The role welcomes fresh graduates with relevant education or candidates with customer support experience. On-site work in Kuala Lumpur, Malaysia, offers opportunities to learn and grow in a fast-paced international