Mandarin Customer Support Specialist (Onsite KL)

Cross Border Talents; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

Cross Border Talents is hiring a Mandarin-speaking Customer Service Specialist for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin while using English in a professional environment.

This role welcomes fresh graduates with relevant degrees and offers on-site work in a fast-paced international support setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, trouble shoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Customer service experience

Education

Bachelor's degree or Diploma in any discipline

Job description

Cross Border Talents is hiring a Mandarin-speaking Customer Service Specialist for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, pre-orders, and general questions, communicating primarily in Mandarin while using English in a professional environment.

This role welcomes fresh graduates with relevant degrees and offers on-site work in a fast-paced international support setting.