Mandarin CS Specialist - Tech-Savvy, On-Site KL

Cross Border Talents; Seri Kembangan; On-site; MYR 36,000 - 54,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists to support orders, deliveries, payments, and product information. You will communicate mainly in Mandarin, with English in a professional environment, and on-site work in Kuala Lumpur.

Fresh graduates are welcome, and call center experience is not mandatory. The role emphasizes strong communication, curiosity about technology, and a willingness to be coached in a fast-paced international

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree encouraged to apply.
• Familiarity with mobile devices and tech, willingness to learn.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general customer questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer support experience

Strong communication

Analytical ability

Time management

Education

Bachelor's or Diploma

Job description

Cross Border Talents in Kuala Lumpur, Malaysia, is hiring Mandarin-speaking Customer Service Specialists to support orders, deliveries, payments, and product information. You will communicate mainly in Mandarin, with English in a professional environment, and on-site work in Kuala Lumpur.

Fresh graduates are welcome, and call center experience is not mandatory. The role emphasizes strong communication, curiosity about technology, and a willingness to be coached in a fast-paced international