Mandarin Customer Support Specialist – Onsite in Kuala Lumpur

Cross Border Talents; Selayang Municipal Council; On-site; MYR 36,000 - 48,000; Full time

Job summary

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle orders, deliveries, payments, and product information inquiries, primarily in Mandarin with English support in a professional setting.

We welcome candidates with customer service experience as well as fresh graduates eager to learn and grow in a fast-paced international support environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates are welcome to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin C1

English B2

Communication skills

Analytical ability

Tech troubleshooting

Multitasking

Education

Bachelor's Degree / Diploma or equivalent

Job description

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle orders, deliveries, payments, and product information inquiries, primarily in Mandarin with English support in a professional setting.

We welcome candidates with customer service experience as well as fresh graduates eager to learn and grow in a fast-paced international support environment.