Mandarin Customer Support Specialist — Onsite KL

Cross Border Talents; Ayer Keroh; On-site; MYR 36,000 - 58,000; Full time

Job summary

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, and pre-orders, communicating primarily in Mandarin with English support in a professional environment.

Fresh graduates are welcome; call center experience is not required but beneficial. You will work on-site in Kuala Lumpur, joining a fast-paced international support team eager to learn and

Qualifications

• C1 Mandarin proficiency required.
• B2 English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree or diploma encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile devices, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced and high-demanding environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin (C1)

English (B2)

Customer support

Technical troubleshooting

Multitasking

Education

Bachelor's or Diploma

Job description

Cross Border Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, and pre-orders, communicating primarily in Mandarin with English support in a professional environment.

Fresh graduates are welcome; call center experience is not required but beneficial. You will work on-site in Kuala Lumpur, joining a fast-paced international support team eager to learn and