Manager, E-Commerce

CompAsia; Selangor; On-site; MYR 240,000 - 420,000; Full time

Job summary

CompAsia in Malaysia is seeking a visionary and performance-driven Head of E-Commerce to lead our e-commerce strategy, operations and growth across our website and marketplace platforms. This leadership role will be fully accountable for profitability, performance and customer experience in Malaysia, while aligning internal teams toward strong commercial outcomes.

You will own the P&L, set KPIs, build a high-performing team, and drive data-driven decisions across marketing, product, tech and

Qualifications

• Bachelor’s degree in Business, Marketing, E-commerce or related field; MBA preferred.
• 7–10 years in digital commerce, with 3+ years in senior leadership.
• Strong P&L ownership, data analytics and commercial mindset.
• Deep understanding of digital marketing, UI/UX, campaigns and analytics.
• Proven experience leading high-performing teams and cross-functional influence.
• Familiar with Shopify, TikTok, Lazada and Shopee platforms.

Responsibilities

• Take full ownership of e-commerce P&L, KPIs, revenue targets and profitability.
• Develop and execute short-, mid-, and long-term strategies across owned and marketplace channels.
• Build and lead a high-performing team to execute operational and commercial plans.
• Analyze sales performance, traffic, conversion, and forecasts to optimize ROI.
• Design campaigns and coordinate with marketing, product and creative teams.
• Own customer journey, UX and funnel optimization to boost engagement.
• Develop strategic partnerships to broaden reach and value propositions.

Skills

P&L ownership

Analytical mindset

Leadership

Data analytics

Strategic planning

Cross-functional influence

Campaign planning

Digital marketing

Education

Bachelor's degree in Business, Marketing or related field

MBA preferred

Tools

Shopify

TikTok

Lazada

Shopee

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a visionary and performance-driven Head of E-Commerce (Malaysia) to lead the overall e-commerce business strategy, operations, and growth initiatives across our website and marketplace platforms. This leadership role will be fully accountable for the profitability, performance, and customer experience of the e-commerce business in Malaysia, while aligning internal teams and stakeholders toward delivering strong commercial outcomes

Key Responsibilities

1. Performance Ownership & Strategic Leadership

• Take full ownership of e-commerce P&L, KPIs, revenue targets, and profitability.
• Develop and execute short-, mid-, and long-term strategies to drive growth across all e-commerce channels (owned and marketplace platforms).
• Build and lead a high-performing team to execute operational and commercial plans.

2. Data Analysis & Forecasting

• Analyse daily, weekly, and monthly sales performance, traffic, and conversion metrics to identify trends, gaps, and opportunities.
• Provide clear, actionable forecasts and insights to support planning and decision-making.
• Connect stock availability with market demand, price points, and competitor activity.
• Cross-reference marketing investments against sales outcomes to optimize performance and ROI.

4. Campaign Planning & Commercial Activation

• Design and deploy e-commerce campaigns that align with seasonal trends, promotional periods, and new product launches.
• Collaborate with marketing, product, and creative teams to ensure end-to-end execution across platforms.

5. Customer Journey & UX

• Own and continuously improve the customer experience, UI/UX, and sales funnel on the e-commerce website.
• Lead experiments and initiatives to enhance engagement, conversion rate, and repeat purchases.

6. Partnership Development

• Develop strategic industry partnerships (e.g. fintech, telco, retail, rewards platforms) to expand reach, improve value propositions, and boost customer acquisition.

7. Cross-Functional Influence & Execution

• Collaborate closely with internal stakeholders (e.g. tech, marketing, logistics, customer service, finance) to ensure timely delivery of digital projects and enhancements.
• Drive a culture of agility, accountability, and innovation within the e-commerce team and across the organization.

Requirements

• Bachelor’s degree in Business, Marketing, E-commerce or related field (MBA preferred).
• Minimum 7–10 years of experience in digital commerce, with at least 3+ years in a senior leadership role.
• Strong analytical and commercial mindset with P&L ownership experience.
• Deep understanding of digital marketing, UI/UX, campaign planning, and data analytics.
• Proven experience in leading high-performing teams and influencing cross-functional stakeholders.
• Familiar with web and marketplace platforms (e.g. Shopify, tik tok, Lazada, Shopee).