E-Commerce Executive

Top Click; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Fresh graduates welcome

Job summary

Jora Malaysia is seeking an E-commerce Executive to manage end-to-end digital marketing initiatives and client accounts across multiple e-commerce platforms. You will analyze performance metrics, execute marketing strategies, and maintain strong client relationships to drive growth and operational excellence.

The role requires familiarity with Shopee, Lazada, and TikTok Shop, strong analytical skills, and the ability to collaborate with internal teams to optimize campaigns and store presentation.

Qualifications

• Fresh graduates welcome to apply.
• Diploma in Business Studies/Management/Marketing/E-Commerce/Mass Communication or equivalent.

Responsibilities

• Plan, implement, and optimize digital marketing campaigns across e-commerce marketplaces and online channels.
• Analyze campaign and sales performance using metrics (ROI, CTR, conversion) and provide data-driven recommendations.
• Perform market research and competitor analysis to identify trends and opportunities.
• Develop and execute promotional strategies, including campaign planning, pricing, and bundles.
• Oversee setup, optimization, and day-to-day management of client accounts across marketplaces and social media.
• Collect client data and metrics for in-depth analysis to optimize product and store presentation.
• Conduct regular meetings and provide updates to clients on account sales performance.
• Address complaints to ensure client satisfaction and identify optimal solutions.
• Develop and maintain relationships with clients to encourage repeat business.
• Coordinate with internal teams to ensure smooth end-to-end e-commerce operations.

Skills

Analytical thinking

Data interpretation

Stakeholder management

Communication

Education

Diploma in Business Studies/ Management/ Marketing/ E-Commerce/ Mass Communication

Tools

Shopee Seller Platform

Lazada Seller Platform

TikTok Shop

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The E-commerce Executive is responsible for managing end-to-end digital marketing initiatives and client accounts across various e-commerce platforms. This role involves analyzing performance metrics, executing marketing strategies, and maintaining strong client relationships to ensure sustained business growth and operational excellence.

Job Responsibilities

• Plan, implement, and optimize digital marketing campaigns across e-commerce marketplaces and online channels.
• Analyze campaign and sales performance using relevant metrics (e.g., ROI, CTR, conversion rates) and provide data-driven recommendations.
• Perform market research and competitor analysis to identify trends and opportunities.
• Develop and execute promotional strategies, including campaign planning, pricing, and bundles.
• Oversee the setup, optimization, and day-to-day management of client accounts across marketplaces and social media to ensure smooth operations and optimal account performance.
• Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.
• Conduct regular meeting and provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.
• Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.
• Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.
• Coordinate with internal teams to ensure smooth end-to-end e-commerce operations.

Job Requirements

• FRESH GRADUATES ARE WELCOME TO APPLY!
• Candidate must possess at least a Diploma in Business Studies/ Management/ Marketing/ E-Commerce/ Mass Communication, or equivalent.
• Experience in E-Commerce industry will be an added advantage.
• Required Language(s): English and Bahasa Malaysia.
• Basic understanding of major e-commerce marketplaces (Shopee, Lazada, and TikTok Shop) and Malaysia’s digital consumer and online shopping landscape.
• Basic understanding of using marketplace tools and features, including Shopee and Lazada seller/advertising platforms, TikTok Shop tools, ads managers, and platform analytics.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights
• Demonstrates a high level of responsibility and organization, with the ability to prioritize tasks, manage deadlines, and consistently achieve results.
• Proficiency in Microsoft Office applications.
• Excellent communication, presentation, and stakeholder management skills.