Senior Executive, E-Commerce Operations

Arche Digital Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

AI tools access

Young, energetic culture

Birthday leave

Health & wellness benefits

Career growth

International environment

Exposure to digital trends

Job summary

Arche Digital Sdn Bhd is seeking a proactive Senior E-Commerce Operations Executive to optimize day-to-day operations for flagship stores on Lazada, Shopee and TikTok Shop. You will drive strategic setups, catalog SEO, and promo configurations while safeguarding store health and performance.

The role requires 2–3+ years in e-commerce platform management, strong English communication, and Excel modeling skills.

Qualifications

• Bachelor's degree in Business, Marketing, or related discipline.
• 2–3+ years of proven e-commerce platform management or agency experience.
• Deep knowledge of Lazada, Shopee, and TikTok Shop ecosystems.
• Strong English communication and stakeholder management skills.
• Strategic thinker with strong analytical and problem-solving abilities.

Responsibilities

• Drive end-to-end setup and launch of flagship stores on Lazada, Shopee and TikTok Shop.
• Oversee catalog management, SEO, bulk uploads, and content optimization.
• Configure campaigns with pricing, stock allocations, and promo mechanics.
• Maintain store health and SLAs, monitor metrics to avoid penalties.
• Coordinate inventory and cross-channel stock with warehouses.
• Analyze performance data to optimize traffic, conversions, and fulfillment.
• Liaise with KAMs and support teams to troubleshoot backend issues.
• Collaborate with Brand Owners and Marketing to execute promo plans.

Skills

E-commerce management

Performance analytics

Excel modeling

Client-facing comms

Project management

Education

Bachelor's degree in Business or Marketing

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive and driven Senior E-Commerce Operations Executive to drive and optimize the day-to-day operations of our clients' official flagship stores across major marketplaces. This role combines strategic marketplace management, e-merchandising, campaign execution, and performance analytics to ensure seamless store operations and deliver an exceptional brand experience.

What You'll Do

• Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.

• Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.

• Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.

• Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.

• Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.

• Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.

• Liaise directly with marketplace Key Account Managers (KAMs) and support teams to rapidly troubleshoot and resolve complex backend issues, including product delistings and system glitches.

• Collaborate cross-functionally with Brand Owners and Marketing teams to translate high-level promotional strategies into flawless, error-free operational execution.

Who You Are

• Bachelor's degree in Business, Marketing, or a related discipline, with 2-3+ years of proven e-commerce platform management or agency experience.

• Deep expertise in regional marketplace ecosystems (Lazada, Shopee, TikTok Shop) with advanced proficiency in performance analytics and Excel modeling.

• Exceptional English communication and client-facing stakeholder management skills, with a proven track record of driving cross-functional alignment.

• Strategic thinker with strong problem-solving capabilities, a sharp eye for detail, and a high degree of business acumen.

• Highly organized and agile project manager who thrives in high-pressure, fast-paced environments while balancing multiple key initiatives.

• Target-driven and results-oriented professional with demonstrated initiative and an ambitious self-starter mindset.

Nice To Have

• Prior experience managing top-tier brand accounts in an agency or e-commerce enabler environment.

• Familiarity with e-commerce operations and multi-channel inventory management systems.

Why You'll Love It

• Competitive salary package

• Performance Bonus (1 time per year)

• Advanced AI tools available to support operational efficiency across all positions

• Young, Energetic & Supportive Culture

• Birthday Leave

• Comprehensive Health & Wellness Benefits (Medical, Dental, Optical, Wellness Claims)

• Career growth opportunities: develop client-facing and strategic skills in a fast-growing business

• Work in a professional, international & dynamic Environment

• Exciting opportunity to explore digital trends