E commerce Assistant Manager (Retail Industry)

Jobstreet Malaysia; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an E-commerce Assistant Manager in the retail sector to design and execute an integrated e-commerce strategy, manage the website, analyze performance, and lead the e-commerce team.

The role requires strong analytical, communication, and project management skills, with experience in Shopify/Magento and Google Analytics. Proficiency in English and Bahasa Malaysia is expected, Mandarin is a plus.

Qualifications

• Bachelor's degree in Business, Marketing, IT or related field.
• Experience in e-commerce, digital marketing, or related role is required.
• Proficiency in e-commerce platforms (Shopify, Magento).
• Strong analytical and communication skills; ability to report on performance.

Responsibilities

• Develop and implement an e-commerce strategy aligned with HQ brand goals.
• Oversee website design, development, and product listings.
• Monitor sales trends, traffic, and conversion rates; report on performance against targets.
• Lead and develop the e-commerce team and set clear objectives.
• Collaborate with supply chain to ensure product availability and fulfilment.
• Conduct market research to inform decisions and strategy adjustments.

Skills

E-commerce strategy

Digital marketing

Analytics

Team leadership

Communication

Project management

Customer experience

Adaptability

Education

Bachelor's degree in Business/Marketing/IT

Tools

Shopify/Magento

Google Analytics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

E commerce Assistant Manager (Retail Industry)

Develop and execute e-commerce Strategy: Design and execute an e-commerce strategy that aligns with the HQ brand's goals, including sales targets, marketing strategies, and customer engagement plans.

Website Management: Oversee the design, development, and maintenance of the website to ensure a seamless, user-friendly shopping experience. This includes managing product listings, content creation, and website functionality.

Sales Analysis and Reporting: Monitor and analyse e-commerce performance metrics, such as sales trends, website traffic, and conversion rates, to identify areas for improvement and report on performance against targets.

Customer Experience: Ensure a high-quality customer experience by managing customer service policies, processes, and feedback mechanisms.

Inventory and Order Management: Collaborate with supply chain and inventory teams to ensure product availability, manage stock levels, and streamline order fulfilment processes.

Market Research: Conduct market research to identify trends, customer needs, and competitor strategies to inform business decisions and strategy adjustments.

Team Leadership: Lead and develop the e-commerce team, setting clear objectives, and managing performance.

Requirements:

Education: A bachelor's degree in Business, Marketing, IT, or a related field.

Experience: Previous experience in e-commerce, digital marketing, or a related role is typically required. Experience in the watch industry or fashion industry is preferred.

Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software (e.g., Google Analytics).

Analytical Skills: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.

Communication Skills: Excellent verbal and written communication skills for effective collaboration and reporting.

Project Management: Strong organizational and project management skills to manage multiple projects and deadlines.

Customer Focus: A strong focus on customer experience and satisfaction.

Adaptability: Ability to adapt to changing market trends and technology advancements.

Proficient in both written and spoken English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.