Manager, Category Management

TNG Digital Sdn Bhd; Kuala Lumpur; Sur place; MYR 134 000 - 201 000; Plein temps

Résumé du poste

TNG Digital Sdn Bhd is seeking a Manager, Category Management in Kuala Lumpur to lead channel strategy and execute initiatives across designated merchant categories.

The role focuses on commercial alignment, stakeholder management, and driving improvements in processes and reporting to deliver measurable revenue growth and enhanced customer experience.

Ideal candidates will have strategic, cross‑functional experience in payments, eCommerce or fintech and strong analytical and presentation skills.

Qualifications

• Experience in strategy, business development, or commercial operations.
• Exposure to payments/fintech/eCommerce or telco projects.
• Entrepreneurial mindset with ability to identify opportunities across business lines.
• Commercial and operational acumen understanding merchant needs, payment flows, and pain points.
• Strong analytical skills capable of turning data into actionable insights.
• Excellent communication and presentation skills across diverse teams.

Responsabilités

• Drive and sustain the designated merchant categories' financials.
• Ensure initiatives meet merchant and user needs with measurable outcomes.
• Collaborate with Commercial, Product, Operations, Risk and other stakeholders to align objectives and deliver execution.
• Identify and drive improvements in core commercial processes to boost efficiency and customer experience.
• Track merchant performance, generate insights, and present them to management.
• Anticipate trends in merchants, payments, and platforms to inform future initiatives.

Connaissances

Strategy

Business development

Commercial operations

Payments

Fintech

Analytical skills

Communication

Description du poste

# Manager, *Category Management*NEWKuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Channel Strategy & Execution: Drive and sustain the designated business / merchants' categories financials. while increasing and ensuring* Commercial Alignment: Ensure initiatives are designed with merchant/user needs in mind, delivering measurable business outcomes across revenue, efficiency, and engagement.* Stakeholder Management: Collaborate with internal Commercial stakeholders, Product, Operations, Risk, and other relevant stakeholders to align objectives, secure buy-in, and deliver coordinated execution.* Process & Operations Improvement: identify and drive enhancements in core commercial processes (e.g., refunds, PSR, reconciliation) to improve efficiency and customer experience.* Insights & Reporting: track performance of merchants, generate insights, and present outcomes to merchants and senior management.* Innovation & Foresight: Anticipate emerging trends within merchants, payments and platforms, and translate them into future-ready commercial initiatives.#### Requirements* Experience in strategy, business development, or commercial operations, ideally with cross-industry or platform experience. Retail environment experience is a plus.* Proven experience in payments, fintech, eCommerce, or telco, with exposure to cross-vertical projects or ecosystem-building initiatives* Entrepreneurial attributes: Able to identify opportunities and gaps across business lines and frame initiatives that drive address them with upside values.* Commercial and operational acumen which understands merchant needs, payment flows, and operational pain points.* Analytical skills: capable of translating data into project direction, business cases, and measurable impact.* Excellent communication and presentation skills with the ability to engage with all levels and aligning across diverse teams with shared priorities.