Key Account Lead, Alipay+

Ant International; Kuala Lumpur; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Ant International in Malaysia seeks a results-driven Key Account Lead to drive merchant growth for Alipay+ across Malaysia, focusing on major commercial districts and tourist corridors. You will own end-to-end market strategies, manage ecosystem partnerships, and collaborate with internal teams to deliver high-quality merchant coverage and strong transaction growth.

The role requires a highly commercial, data-driven professional with strong execution, accountability, and measurable results,

Qualifikationen

• 9+ years of experience in merchant management or related fields.
• Strong understanding of payments ecosystem (acquiring, QR payments, cross-border, e-wallets, card schemes).
• Proven track record of growing merchant portfolios and improving performance.
• Ability to identify performance gaps at merchant level and implement targeted actions.
• Self-motivated, hands-on and able to operate in a fast-paced environment.

Aufgaben

• Develop country-level business plans, market assessments, ecosystem mapping, commercial models, and TPV/GMV growth projections.
• Lead cross-functional teams to manage partnerships, execute initiatives, and improve merchant performance.
• Collaborate with Marketing to design and run high-impact campaigns and drive innovation in partner solutions.
• Conduct field visits to key districts to assess execution and ensure strong POSM visibility.
• Analyze trends and merchant performance to recommend strategies for penetration, activation, and retention.
• Drive TPV growth from non-China wallets through merchant activation and focused initiatives in key segments.
• Manage and grow merchant portfolios with a focus on activation, retention and productivity.

Kenntnisse

Stakeholder management

Data-driven

Cross-cultural communication

English fluency

Mandarin a plus

Jobbeschreibung

The Key Account Lead will be responsible for driving merchant growth and excellence for Alipay+ across Malaysia, with a strong focus on key accounts and major commercial districts in Malaysia , This role combines strategic planning with hands-on execution to ensure high-quality merchant coverage, strong POSM visibility, and consistent transaction growth.

Successful candidate is expected to own key market portfolios end-to-end developing market strategies, managing ecosystem partnerships, and driving on-ground performance through close collaboration with internal teams and external partners.

This role requires a highly commercial, data-driven individual who is equally comfortable in strategic discussions, with a strong execution, accountability, and measurable results.

Key Responsibilities

• Develop and maintain country-level business plans, including market assessments, ecosystem mapping, commercial models, and TPV/GMV growth projections
• Lead and coordinate cross-functional teams (BD, Marketing, Operations, Product) to manage strategic partnerships, execute initiatives, and continuously improve merchant performance
• Collaborate closely with the Marketing team to design and execute high-impact campaigns, ensuring strong performance and continuous innovation in partner solutions
• Conduct regular field visits to key commercial districts and tourist corridors to assess on-ground execution, identify gaps, and ensure high standards of POSM visibility and merchant readiness
• Analyze transaction trends, merchant performance, and customer behavior to generate insights and recommend strategies to improve penetration, activation, and retention
• Drive TPV growth from non-China wallets by increasing their contribution to overall transaction volume, through targeted merchant activation, improved acceptance readiness, and focused initiatives in key tourist segments
• At least 9+ years of experience in merchant management, key account management, merchant acquiring, or field sales within payments, fintech, banking, or card schemes
• Strong understanding of the payments ecosystem, including acquiring business, QR payments, cross-border payments, e-wallets, and card schemes
• Proven track record of managing and growing merchant portfolios, improving merchant performance (e.g., activation, retention, TPV), and driving on-ground execution excellence
• Ability to identify performance gaps at the merchant level and implement targeted actions to improve conversion, usage, and overall productivity
• Strong stakeholder management skills, with the ability to coordinate across internal teams and external partners to deliver results
• Fluent in English, with strong cross-cultural communication skills, Mandarin would be a plus
• Data-driven mindset with the ability to analyze merchant-level performance, transaction trends, and customer behavior to inform actions
• Self-motivated, hands-on, and comfortable operating in a fast-paced, flexible environment