Logistics Customer Experience Specialist

Damco Spain SL; Selangor; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

Motivating workplace environment

Job summary

A global logistics firm is searching for a Customer Experience Consultant based in Selangor, Malaysia. The role involves onboarding customers, managing shipping instructions, and ensuring customer satisfaction throughout the shipping lifecycle. Candidates should have up to 2 years of experience, strong communication skills, and the ability to work both independently and collaboratively. This position offers a unique opportunity to grow in a fast-paced and diverse environment.

Qualifications

• 0-2 years of industry experience.
• Good command of written and spoken English.
• Experience in customer service desired.

Responsibilities

• Prepare and manage shipping instructions.
• Onboard customers and build strong relationships.
• Proactively track shipments and manage issues.

Skills

Communication skills

Analytical skills

Problem-solving

Teamwork

Education

Academic knowledge in logistic & supply chain management

Tools

Excel

Job description

A global logistics firm is searching for a Customer Experience Consultant based in Selangor, Malaysia. The role involves onboarding customers, managing shipping instructions, and ensuring customer satisfaction throughout the shipping lifecycle. Candidates should have up to 2 years of experience, strong communication skills, and the ability to work both independently and collaboratively. This position offers a unique opportunity to grow in a fast-paced and diverse environment.