Bilingual Logistics Customer Support Specialist

Summitnext; Sungai Petani; On-site; MYR 22,320 - 25,110; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and Technology Solutions provider in Malaysia is looking for a Customer Specialist to deliver exceptional support to clients in the logistics industry. This full-time role requires excellent communication skills in English and Malay, along with a diploma. Candidates will handle inquiries, resolve complaints, and require a customer-oriented mindset. Attractive benefits include EPF, Socso, and opportunities for professional development.

Qualifications

• Minimum 1-2 years of BPO experience.
• Willingness to learn and be a team player.
• Competence in computer operation.

Responsibilities

• Respond to customer inquiries promptly via calls and emails.
• Resolve customer complaints for high satisfaction.
• Record customer complaints in the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Office software proficiency

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider in Malaysia is looking for a Customer Specialist to deliver exceptional support to clients in the logistics industry. This full-time role requires excellent communication skills in English and Malay, along with a diploma. Candidates will handle inquiries, resolve complaints, and require a customer-oriented mindset. Attractive benefits include EPF, Socso, and opportunities for professional development.