Customer Experience Specialist

Toll Group; Malaysia; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Industry-leading training

Career growth opportunities

Welcoming team environment

Job summary

A leading logistics company in Malaysia seeks a detail-oriented Customer Support Officer in Bayan Lepas. Responsibilities include managing customer relationships, assisting with account processes, and providing technical support. The ideal candidate has 1-3 years of experience in an operational role and strong knowledge of business processes. Be part of a global team that offers diverse challenges and opportunities for professional growth.

Qualifications

• 1–3 years of relevant job-related experience.
• Experience in an operational/support role.
• Detailed knowledge of business processes.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist in account management and transaction processing.
• Provide technical support related to customer transactions.
• Liaise with stakeholders to meet service standards.
• Respond to customer queries and resolve issues.

Skills

Customer relationship management

Account management

Problem-solving

Technical support

Education

Technical/vocational training

Job description

A leading logistics company in Malaysia seeks a detail-oriented Customer Support Officer in Bayan Lepas. Responsibilities include managing customer relationships, assisting with account processes, and providing technical support. The ideal candidate has 1-3 years of experience in an operational role and strong knowledge of business processes. Be part of a global team that offers diverse challenges and opportunities for professional growth.