Remote Logistics & Customer Success Coordinator

Balchem; Klang City; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Equal Opportunity Employer

Job summary

A leading logistics company in Malaysia is seeking an experienced professional to oversee customer service operations and logistics planning. The ideal candidate will develop strong relationships with customers and vendors while managing customer accounts and ensuring timely deliveries. Proficiency in ERP systems is required along with excellent communication skills. This role is pivotal for maintaining high customer satisfaction while ensuring efficient logistics operations.

Qualifications

• Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
• Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
• Ability to work independently and collaboratively in a multi-cultural environment.

Responsibilities

• Oversee and enhance customer service operations and logistics planning.
• Develop and maintain strong relationships with customers and logistics partners.
• Analyze and report customer service metrics to identify areas for improvement.

Skills

Proficient in Bahasa Malaysia

Proficient in English

Proficient in Mandarin

Excellent communication skills

Strong problem-solving abilities

Detail-oriented

Organizational abilities

Multitasking abilities

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

MS Word

Excel

Outlook

PowerPoint

Microsoft D365

Job description

A leading logistics company in Malaysia is seeking an experienced professional to oversee customer service operations and logistics planning. The ideal candidate will develop strong relationships with customers and vendors while managing customer accounts and ensuring timely deliveries. Proficiency in ERP systems is required along with excellent communication skills. This role is pivotal for maintaining high customer satisfaction while ensuring efficient logistics operations.