Logistics Customer Experience Specialist

Iss Globalforwarding; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

ISS Global Forwarding is hiring a Customer Service Executive in Malaysia to provide top-notch support and maintain strong client relationships. Responsibilities include handling customer inquiries, processing orders, and resolving issues efficiently. Candidates should possess a Bachelor's degree and 2-3 years of experience in customer service, preferably in logistics or freight forwarding, along with excellent communication and MS Office skills. Join a trusted logistics provider known for exceptional service.

Qualifications

• 2-3 years of experience in a customer service role within the freight forwarding or logistics industry.
• Fluency in English and excellent verbal/written communication skills.
• Proficiency in MS Office and internet navigation skills.

Responsibilities

• Respond to customer inquiries promptly.
• Process customer orders accurately and efficiently.
• Maintain accurate customer records and documentation.
• Investigate and address customer complaints effectively.

Skills

Excellent communication skills

Customer service experience

Proficiency in MS Office

Problem-solving skills

Education

Bachelor’s degree in Business Administration or related field

Job description

ISS Global Forwarding is hiring a Customer Service Executive in Malaysia to provide top-notch support and maintain strong client relationships. Responsibilities include handling customer inquiries, processing orders, and resolving issues efficiently. Candidates should possess a Bachelor's degree and 2-3 years of experience in customer service, preferably in logistics or freight forwarding, along with excellent communication and MS Office skills. Join a trusted logistics provider known for exceptional service.