Bilingual Malay/English Customer Service Exec – Logistics

SummitNext; Sungai Petani; Vor Ort; MYR 20.311 - 24.328; Vollzeit

Benefits dieser Stelle

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Zusammenfassung

A leading BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Executive to provide exceptional support to clients in the logistics industry. The ideal candidate will have a diploma, excellent communication skills in English and Malay, and a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and utilizing internal systems. This full-time role offers a competitive salary, benefits including EPF and Socso, and opportunities for professional development.

Qualifikationen

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced working environment.

Aufgaben

• Respond to customer inquiries through various contact tools.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using internal system.

Kenntnisse

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Ausbildung

Diploma and above

Jobbeschreibung

A leading BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Executive to provide exceptional support to clients in the logistics industry. The ideal candidate will have a diploma, excellent communication skills in English and Malay, and a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and utilizing internal systems. This full-time role offers a competitive salary, benefits including EPF and Socso, and opportunities for professional development.