Bilingual Malay/English Customer Service Exec – Logistics

Summitnext; Sungai Petani; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Executive to provide exceptional support to clients in the logistics industry. The ideal candidate will have a diploma, excellent communication skills in English and Malay, and a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and utilizing internal systems. This full-time role offers a competitive salary, benefits including EPF and Socso, and opportunities for professional development.

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced working environment.

Responsibilities

• Respond to customer inquiries through various contact tools.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Executive to provide exceptional support to clients in the logistics industry. The ideal candidate will have a diploma, excellent communication skills in English and Malay, and a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and utilizing internal systems. This full-time role offers a competitive salary, benefits including EPF and Socso, and opportunities for professional development.