Logistics Customer Specialist – Bilingual (Malay/English)

Summitnext; Sungai Petani; On-site; MYR 22,320 - 25,110; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Professional development opportunities

Job summary

A BPO and Technology Solutions provider is looking for a Customer Service Specialist to provide exceptional support in the logistics industry. The role requires excellent communication skills in both English and Malay, alongside a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and maintaining customer satisfaction records. Candidates should hold at least a diploma and have a passion for customer service. Benefits include EPF, Socso, and various leave entitlements.

Qualifications

• 1-2 years of BPO experience is an added advantage.
• Ability to work in a fast-paced environment under pressure.

Responsibilities

• Respond to customer inquiries through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is looking for a Customer Service Specialist to provide exceptional support in the logistics industry. The role requires excellent communication skills in both English and Malay, alongside a customer-oriented mindset. Responsibilities include responding to inquiries, resolving complaints, and maintaining customer satisfaction records. Candidates should hold at least a diploma and have a passion for customer service. Benefits include EPF, Socso, and various leave entitlements.