Korean-Speaking Customer Service Advisor I

Concentrix; Kuala Kubu Bharu; On-site; MYR 28,000 - 42,000; Full time

Job summary

Concentrix Malaysia is seeking an Advisor I, Customer Service – Korean to support customers via inbound/outbound calls or online channels as required by clients. You will deliver service and resolve routine issues while maintaining knowledge of client products and services. This full-time role is based in Malaysia (Selangor, Kuala Kubu Bharu area).

Korean language proficiency is essential. The ideal candidate has a strong customer service mindset, good communication skills, and the ability to

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable and flexible.
• Tolerance for repetitive work in a fast-paced environment.
• Able to work as a team member and independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding; provide resolution.
• Listen attentively; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

Concentrix Malaysia is seeking an Advisor I, Customer Service – Korean to support customers via inbound/outbound calls or online channels as required by clients. You will deliver service and resolve routine issues while maintaining knowledge of client products and services. This full-time role is based in Malaysia (Selangor, Kuala Kubu Bharu area).

Korean language proficiency is essential. The ideal candidate has a strong customer service mindset, good communication skills, and the ability to