Customer Service Specialist I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Customer Service with Dutch language skills to handle inbound/outbound calls and online inquiries, delivering courteous and effective support.

The role emphasizes meeting KPIs, empathy, attention to detail, and the ability to work in a fast-paced contact center with opportunities to upsell and resolve routine issues.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts; location/program-specific requirements may apply.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; probe for understanding and provide resolution.
• Listen attentively; demonstrate empathy and build rapport.
• Greet customers courteously using procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Multitasking

Empathy

Communication

Computer skills

Teamwork

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Customer Service with Dutch language skills to handle inbound/outbound calls and online inquiries, delivering courteous and effective support.

The role emphasizes meeting KPIs, empathy, attention to detail, and the ability to work in a fast-paced contact center with opportunities to upsell and resolve routine issues.