Mandarin-Speaking Customer Service Advisor

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 32,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Mandarin to deliver excellent support to Mandarin-speaking customers. You will handle inquiries, clarify needs, and resolve issues following contract KPIs.

The role emphasizes empathy, active listening, accurate data entry, and collaboration with teammates to improve customer satisfaction. Shift flexibility and strong communication are required.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Detail-oriented and dependable.
• Multitask in a fast-paced environment.
• Tolerance for repetitive work and shift flexibility.
• Team player who can work independently.
• Patience in all customer contact situations.
• Be able to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs under contract.
• Clarify customer requirements; probe for understanding and resolve.
• Listen attentively; demonstrate empathy and build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; notch accounts as required.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document, and retrieve information in the call system.
• Respond to inquiries by directing to materials or senior staff.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Empathy

Teamwork

Adaptability

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Mandarin to deliver excellent support to Mandarin-speaking customers. You will handle inquiries, clarify needs, and resolve issues following contract KPIs.

The role emphasizes empathy, active listening, accurate data entry, and collaboration with teammates to improve customer satisfaction. Shift flexibility and strong communication are required.