Japanese-Speaking Customer Service Advisor I

Concentrix; Kuala Kubu Bharu; Sur place; MYR 22 000 - 39 000; Plein temps

Résumé du poste

Concentrix is seeking an Advisor I, Customer Service – Japanese to join our Kuala Lumpur area team. The role focuses on delivering quality customer service, understanding customer needs, and resolving inquiries with empathy.

The candidate will handle routine calls, maintain product knowledge, and contribute to customer satisfaction while meeting contractual KPIs. The position requires a high school diploma with 3–6 months of related experience, strong communication, and basic PC skills.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and spoken.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt quickly to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer interactions; willing to rotate shifts.

Responsabilités

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolution.
• Listen to customer needs with empathy and build rapport.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking system.
• Respond to inquiries by referring to published materials or senior staff.

Connaissances

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Empathy

Patience

Flexibility

Formation

High school diploma

Outils

Basic PC skills

Description du poste

Concentrix is seeking an Advisor I, Customer Service – Japanese to join our Kuala Lumpur area team. The role focuses on delivering quality customer service, understanding customer needs, and resolving inquiries with empathy.

The candidate will handle routine calls, maintain product knowledge, and contribute to customer satisfaction while meeting contractual KPIs. The position requires a high school diploma with 3–6 months of related experience, strong communication, and basic PC skills.