Korean-Speaking Customer Service Advisor I

cnx; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Korean to deliver courteous, efficient support to Korean-speaking customers. You will resolve inquiries, document interactions, and strive to meet KPIs while identifying opportunities to offer additional products and services.

The ideal candidate has a high school diploma and 3–6 months of relevant experience, strong communication skills, and the ability to work in a fast-paced team environment with rotating shifts.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts; location/program may require.
• Job requirements may vary by country and will not contravene local laws.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively; build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Korean to deliver courteous, efficient support to Korean-speaking customers. You will resolve inquiries, document interactions, and strive to meet KPIs while identifying opportunities to offer additional products and services.

The ideal candidate has a high school diploma and 3–6 months of relevant experience, strong communication skills, and the ability to work in a fast-paced team environment with rotating shifts.