Malay-Speaking Customer Service Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service - Malay in Kuala Lumpur to handle inbound and outbound calls and assist customers with routine product/service inquiries. You will resolve issues, document interactions, and strive to meet KPI targets in a fast-paced environment.

The role requires strong customer service orientation, clear communication, empathy, and the ability to work both in a team and independently.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Patient and detail-oriented with a team and independent work capability.
• Able to multitask in a fast-paced environment.
• Tolerance for repetitive work while maintaining quality.
• Willingness to rotate shifts if required.
• Location/program dependent requirements may apply.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide appropriate resolutions.
• Listen to customer needs with empathy and build rapport.
• Greet customers professionally according to procedures.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work notes in accounts.
• Engage in activities to improve customer satisfaction and business performance.
• Suggest additional products and/or services as appropriate.
• Track, document, and retrieve information in call tracking systems.
• Respond to inquiries by directing to published materials or seniors as needed.

Skills

Courteous

Customer service orientation

Written and verbal communication

Attention to detail

Teamwork and independence

Multitasking

Empathy and rapport

Adaptability

Patience in customer contacts

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix is seeking an Advisor I, Customer Service - Malay in Kuala Lumpur to handle inbound and outbound calls and assist customers with routine product/service inquiries. You will resolve issues, document interactions, and strive to meet KPI targets in a fast-paced environment.

The role requires strong customer service orientation, clear communication, empathy, and the ability to work both in a team and independently.