Frontline Customer Care Advisor I

Concentrix; Kuala Kubu Bharu; In loco; MYR 36.000 - 47.000; Tempo pieno

Descrizione del lavoro

Concentrix in Malaysia is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine problems.

You will clarify requirements, listen to customers, and use resources to provide timely resolutions while maintaining empathy and professionalism. The role supports KPIs and requires teamwork in a fast-paced contact center.

Competenze

• High school diploma; 3–6 months relevant experience preferred.
• Strong customer service orientation.
• Good written and spoken communication skills.

Mansioni

• Handle inbound and outbound calls and online inquiries.
• Resolve routine problems per client requirements.
• Maintain call tracking records and document interactions.
• Greet customers professionally and demonstrate empathy.
• Stay knowledgeable about client products and services.
• Escalate issues to appropriate teams when needed.

Conoscenze

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Teamwork

Shift flexibility

Formazione

High school diploma

Descrizione del lavoro

Concentrix in Malaysia is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine problems.

You will clarify requirements, listen to customers, and use resources to provide timely resolutions while maintaining empathy and professionalism. The role supports KPIs and requires teamwork in a fast-paced contact center.