Key Account Manager (Johor & Penang)

Talent Recruit; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Talent Recruit is seeking a strategic Key Account Manager for Johor & Penang to manage a portfolio of key clients in the Malaysian logistics landscape. You will build multi-level relationships, develop account plans, and coordinate cross-functional teams to deliver integrated solutions.

You will lead commercial negotiations, monitor KPIs, and act as the voice of the customer to ensure service levels, efficiency, and profitability.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3–5 years of experience in logistics or supply chain.
• Proven track record in client-facing roles (Key Account Management, Business Development, or Commercial).
• Knowledge of Malaysian logistics landscape including freight forwarding, contract logistics, customs, and transport networks.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi-level relationships within client organizations.
• Create and execute strategic account plans to achieve retention and identify growth opportunities.
• Conduct in-depth analysis of client supply chains to identify pain points and opportunities for improvement.
• Collaborate with internal teams to architect comprehensive and cost-effective logistics solutions.
• Develop and present business proposals, value propositions, and financial models for clients.
• Drive revenue and profitability growth through upselling and cross-selling.
• Lead contract renewals, new service agreements, and pricing reviews.
• Monitor KPIs (SLAs, profitability, customer satisfaction) and implement corrective actions.
• Act as the voice of the customer internally to ensure service delivery meets expectations.
• Oversee onboarding for new solutions and services.
• Proactively manage and resolve service escalations.

Skills

Client-facing

Relationship management

Negotiation

Strategic thinking

Communication

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Job description

About the job Key Account Manager (Johor & Penang)

Company Background:

We are representing our client, leader in supply chain and logistics solutions. they specializes in warehouse operations, distribution, and innovative supply chain services, helping businesses improve efficiency and performance

Job Responsibilities:

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.
• Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.
• Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.
• Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.
• Develop and present compelling business proposals, value propositions, and financial models to clients. Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.
• Drive revenue and profitability growth within your account portfolio through upselling and cross-selling of our service offerings.
• Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
• Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.
• Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.
• Oversee the seamless implementation and onboarding process for new solutions and services.
• Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.

Job Requirements:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 3-5 years of experience in the logistics or supply chain industry.
• Proven track record in a client-facing role such as Key Account Management, Business Development, or a Commercial role, with demonstrable success in managing and growing large, complex accounts.
• In-depth knowledge of the Malaysian logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.
• Experience in designing and selling integrated logistics solutions is highly preferred.

Only shortlisted candidate will be notified.