Account Manager - Sales / Business

Maersk; Petaling Jaya; On-site; MYR 120,000 - 240,000; Full time

Job summary

Maersk is hiring a Client Relationship Manager in Malaysia to cultivate local business relationships and expand key customer portfolios with standard Ocean and Logistics products. The role partners with product teams to drive revenue growth and develop strategic account plans for high-potential clients.

Fluent English and Mandarin are required, with willingness to travel within Malaysia. You will work with stakeholders across regional functions to optimize assets and meet business targets.

Qualifications

• Proven expertise in Shipping and Logistics & Services is essential.
• Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.
• Fluent English and Mandarin communication is mandatory.

Responsibilities

• Cultivate and expand local business relationships with customers interested in standard products and shorter sales cycles.
• Develop accounts and long-term growth within the assigned portfolio.
• Collaborate with product teams to drive revenue growth and commercial strategies.
• Create comprehensive account plans for regional importance customers including Ocean and Logistics products.
• Monitor customer satisfaction and provide feedback to sales leadership.

Skills

Shipping & Logistics

Account Management

Stakeholder Management

Relationship Building

Travel within Malaysia

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

Client Relationship Management & Development

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.
• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth including developing new accounts
• Collaborate closely with product teams to drive and deliver revenue growth.
• For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.
• Maintain a broad view of the customer’s business within the designated geography/segment
• Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.
• Offer product solutions tailored to customer-specific needs.
• Define and adjust business targets in response to market trends and asset availability.
• Partner with the Trade and Product Manager to formalize commercial strategies, ensuring the optimization of assets.

Customer Satisfaction

• Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across area, regional, and global functions.
• Provide insightful feedback to the Malaysia Sales Lead, leveraging customer feedback to drive improvement.

Who we are looking for

• Proven expertise in Shipping and Logistics & Services is essential.
• Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.
• Fluent English and Mandarin communication is mandatory.
• Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.
• Willingness to travel within Malaysia
• Dynamic, high driven and adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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