Key Account Manager | Freight-Forwarding Industry | Penang Johor KL

Company Overview
Our client, established in 1978 in Milan, Italy, is a global leader in freight forwarding and logistics services. The company offers a comprehensive range of solutions, including air and ocean freight, customs brokerage, contract logistics, and supply chain support, catering to various industries such as aerospace, automotive, fashion, and technology.

Key Responsibilities:

Tactical Retention Responsibilities:

• Lead and manage the implementation of new services, coordinating with operational teams at all origins and destinations.
• Develop, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
• Establish relationships with key stakeholders beyond main points of contact within Global & MNC accounts.
• Achieve assigned account and GP targets set by the company.
• Ensure SOP compliance and execution by all branches servicing the account.
• Monitor account yields, review rates monthly, and address performance gaps.
• Ensure timely payments and assist in collections for overdue invoices.
• Track critical milestones and communicate issues or exceptions to Operations promptly.
• Log meeting notes, action items, complaints, and compliments into the CRM and distribute within the global network.
• Assign and track corrective actions to resolve client issues and ensure satisfaction.
• Conduct regular business reviews, with a minimum quarterly review cycle.
• Engage Sales and Operations teams in client meetings, presentations, and reviews.
• Travel within the region as needed to visit accounts/sites and branches.
• Continuously explore additional business opportunities within accounts.

Strategic Responsibilities:

• Understand the business strategy, objectives, and constraints of assigned accounts, providing tailored solutions to achieve goals and mitigate risks.
• Pursue and implement efficiency improvements and cost-reduction measures.
• Share market updates and provide educational support to clients.
• Identify and secure new growth opportunities for accounts in collaboration with internal resources.
• Develop short- and long-term business development plans, outlining objectives and value-added initiatives.

Supervisory Responsibilities:

None.
Qualifications:

• Excellent organizational, written, and verbal communication skills, including presentation abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt to changing demands with a sense of urgency.
• Detail-oriented, with the ability to multitask and meet deadlines.
• Self-motivated, capable of working independently and as part of a team.
• Creative thinker with strong analytical and program management skills.

Skills and Experience:

• Minimum of 5 years’ experience in the logistics or related service industry.
• At least 1 year of operational experience in relevant services.
• Proficiency in Microsoft Office Suite and CRM tools.
• Proven customer service, sales, and relationship management skills.
• Demonstrated ability to develop and document business processes.

Benefits:

• Competitive salary package with performance incentives (up to RM 12K)
• Professional development and growth opportunities.
• Dynamic and supportive work environment.