Key Account Manager

Private Advertiser; Johor Bahru; On-site; MYR 96,000 - 144,000; Full time

Job summary

Private Advertiser is seeking an experienced Key Account Manager in Malaysia to drive growth, manage major accounts, and ensure alignment with regional strategies. The role involves conducting business reviews, maintaining strong client relationships, and coordinating with multiple internal teams to optimize GP and volume.

The ideal candidate has 5+ years in key account management, strong negotiation and analytical skills, and proficiency with MS Office and CRM systems.

Qualifications

• Functional experience in transport logistics and supply chain solution.
• Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints.
• Local market knowledge (customers, competitors, suppliers).
• Degree holder or Diploma with leadership quality.
• At least 5 years of relevant business experience.
• High competency with MS Office (Word, Excel & PowerPoint).
• Proven experience managing large, strategic, or key customer accounts independently.
• Strong commercial acumen with ability to identify new business opportunities, grow account revenue, and increase Gross Profit (GP).
• Experience conducting customer business reviews, performance reviews, and presenting solutions to improve service levels.
• Demonstrated ability to handle customer issues, complaints, escalations, and drive effective resolution.
• Strong stakeholder management skills with the ability to coordinate and collaborate with Operations, Pricing, Customer Service, and other internal teams.
• Ability to develop and execute account growth strategies to strengthen customer relationships and maximize customer retention.
• Experienced in negotiating commercial terms, rates, and service agreements with customers.
• Capable of managing multiple key accounts while maintaining a high level of customer satisfaction and service excellence.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Develop business growth in terms on GP and Volume, as well as new business with assigned customers.
• Manage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.
• Ensure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the contract are fulfilled.
• Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendations to management.
• Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.
• Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.
• Propose objectives for each assigned account(s).
• Attend monthly/quarterly/annual customer review meetings
• Ensure minutes from meetings are distributed and corrective actions followed up
• Align and agree on strategic bid prioritization with product and/or Global/Regional team
• Ensure all opportunities are created and tracked through CRM DSV internal
• Ensure RFQ processes and post-bid analysis are performed
• Maintain continuous collaboration with operations to contribute to performance excellence and quality programs
• Update data in Sales system (MS Dynamics) and monitor usage
• Assist Finance to achieve the desired DSO targets
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Skills

Key account management

Customer relationship

Negotiation

Analytical skills

Education

Degree holder or Diploma

Tools

MS Dynamics

CRM systems

Job description

• Develop business growth in terms on GP and Volume, as well as new business with assigned customers.
• Manage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.
• Ensure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the contract are fulfilled.
• Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendations to management.
• Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.
• Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.
• Propose objectives for each assigned account(s).

Accounts Management

• Attend monthly/quarterly/annual customer review meetings
• Ensure monthly/quarterly/annual Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner
• Ensure minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable
• Ensure any concerns and/or complaints from customer are timely escalated to all relevant stakeholders (Products, Regions)

Opportunity Management

• Align and agree on strategic bid prioritization with product and/or Global/Regional team
• Ensure all opportunities are created and tracked through CRM DSV internal
• Ensure all Country RFQ opportunities follow the Tender Management process including timely pre-RFQ strategy and alignment with Product
• Ensure RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed Quality & Performance Management
• Maintain continuous close collaboration with operations team to contribute in performance excellence and/or quality improvement programs for all assigned accounts.
• Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics) and monitor use of Customer Applications.
• To assist Finance to achieve the desire DSO targets
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Experience and Qualifications

• Functional experience in transport logistics and supply chain solution,Basic sales knowledge
• Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints
• Local market knowledge (customers, competitors, suppliers)
• Degree Holder or Diploma with leadership quality
• At least 5 years of relevant business experience
• High competency with MS Office (Word, Excel & Powerpoint)
  Proven experience managing large, strategic, or key customer accounts independently.
• Strong commercial acumen with the ability to identify new business opportunities, grow account revenue, and increase Gross Profit (GP).
• Experience conducting customer business reviews, performance reviews, and presenting solutions to improve service levels.
• Demonstrated ability to handle customer issues, complaints, escalations, and drive effective resolution.
• Strong stakeholder management skills with the ability to coordinate and collaborate with Operations, Pricing, Customer Service, and other internal teams.
• Ability to develop and execute account growth strategies to strengthen customer relationships and maximize customer retention.
• Experienced in negotiating commercial terms, rates, and service agreements with customers.
• Capable of managing multiple key accounts while maintaining a high level of customer satisfaction and service excellence.
• Strong analytical, communication, and problem-solving skills.

*Willing to travel within Malaysia, if ever required

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