Key Account Manager – High-Tech / Packaging Solutions (MNC)

Randstad Malaysia; George Town; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

Transport allowances

Education subsidies

Job summary

Randstad Malaysia is seeking a proactive professional to manage key B2B client relationships and drive product introduction projects. You will coordinate with engineering, business development, and supply chain teams to ensure on-time delivery and customer satisfaction.

The role emphasizes client engagement, project tracking, and cross-functional leadership across regional initiatives within manufacturing contexts.

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or related field.
• Minimum 2 years of experience in account management, project coordination, or customer service.
• Background in manufacturing, electronics, semiconductor, or protective packaging industries.
• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.

Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.
• Coordinate new product introductions with engineering and business development teams.
• Monitor client demand forecasts and track deliveries with production and supply chain teams.
• Resolve quality issues and complaints by working closely with internal quality units.
• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills

Client relationship management

Project coordination

Cross-functional collaboration

Technical drawing literacy

Education

Associate Degree/Diploma

Tools

MS Excel

PowerPoint

CRM tools

Job description

Job Highlights

• Excellent career growth in a leading global MNC based in Penang.

• Comprehensive healthcare benefits, transport allowances, and education subsidies.

• Dynamic work environment with strong international and regional exposure.

About the Company

We are a global leader in sustainable industrial packaging solutions for high-tech sectors like semiconductor, electronics, and datacom. Our Penang site serves as the headquarters for our Southeast Asia operations.

About the Job

This position focuses on managing key B2B client relationships, driving product introduction projects, and ensuring seamless supply chain coordination. It offers a great balance of client engagement, project tracking, and cross-functional leadership.

Key Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.

• Coordinate new product introductions with engineering and business development teams.

• Monitor client demand forecasts and track deliveries with production and supply chain teams.

• Resolve quality issues and complaints by working closely with internal quality units.

• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills & Experience Required

• Bachelor’s degree in Engineering, Business, Marketing, or a related field.

• Minimum 2 years of experience in account management, project coordination, or customer service.

• Background in manufacturing, electronics, semiconductor, or protective packaging industries.

• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.

• Good communication skills with the ability to manage regional projects and stakeholders.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma