Account Manager

ROCKWOOL Group; Hulu Kelang; On-site; MYR 70,000 - 100,000; Full time

Job summary

ROCKWOOL Group is seeking a Key Account Manager to oversee and expand relationships with key clients in Malaysia. This position emphasizes revenue growth, enhancing customer satisfaction, and building long-term partnerships. Key responsibilities include creating strategic account plans, negotiating contracts, and collaborating with internal teams. The ideal candidate should have a Bachelor’s degree and 3–5 years of relevant experience. Strong negotiation and communication skills, along with proficiency in CRM systems, are essential for this role.

Qualifications

• 3–5 years of experience in sales or account management.
• Ability to build long-term relationships and influence stakeholders.
• Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage.

Responsibilities

• Maintain strong relationships with key clients.
• Identify opportunities to grow revenue through upselling and new business development.
• Prepare regular reports on account performance and sales forecasts.

Skills

Negotiation skills

Communication skills

Interpersonal skills

Analytical mindset

Problem-solving skills

Education

Bachelor’s degree in Business, Marketing or related field

Tools

CRM systems

Microsoft Office tools

Job description

The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market.

Key Responsibilities

• Develop and maintain strong relationships with key clients to understand their business needs and objectives
• Act as the main point of contact for assigned accounts
• Identify opportunities to grow revenue through upselling, cross‑selling, and new business development
• Create and execute strategic account plans to achieve sales targets
• Negotiate contracts, pricing, and commercial terms with clients
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends, competitor activities, and customer feedback
• Prepare regular reports on account performance, sales forecasts, and pipeline
• Resolve client issues promptly to maintain high levels of customer satisfaction
• Ensure compliance with company policies and local regulations in Malaysia

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 3–5 years of experience in sales, account management
• Strong negotiation, communication, and interpersonal skills
• Ability to build long‑term relationships and influence stakeholders
• Analytical mindset with strong problem‑solving skills
• Proficiency in CRM systems and Microsoft Office tools
• Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage
• Willingness to travel within Malaysia

Key Competencies

• Relationship Management
• Strategic Thinking
• Sales & Negotiation Skills
• Customer Focus
• Results‑Driven
• Communication & Presentation Skills